Privacy Policy

This Privacy Policy describes how TnD Collectibles ("we," "us," or "our") collects, uses, and protects information you provide when you visit our Etsy shop or tndcollectibles.com, or when you purchase our products.

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1. Information We Collect

When you make a purchase or contact us, we (and/or Etsy, as our platform provider) may collect:

• Contact information: name, shipping address, billing address, email address, and phone number

• Order information: items purchased, order history, and special instructions or customizations you provide

• Payment information: processed securely by Etsy Payments (or PayPal/Stripe if purchased through our website); we do not directly receive or store your full credit card number

• Communications: messages, questions, reviews, and feedback you send us

• Technical information: IP address, browser type, device information, and pages viewed, collected automatically when you visit our website (this does not apply to browsing on Etsy's own platform, which is governed by Etsy's Privacy Policy)

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer service

• Respond to your questions, comments, and support requests

• Send order confirmations, shipping updates, and (only with your consent) occasional promotional messages

• Improve our products, website, and shopping experience

• Comply with tax, accounting, and legal obligations

• Prevent fraud and protect the security of our shop

We do not sell your personal information to third parties.

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3. Etsy and Third-Party Services

If you purchase through our Etsy shop, your information is also subject to Etsy's Privacy Policy, since Etsy is the platform processing your order and payment. 

We may also use third-party tools for website analytics, email communication, and shipping label generation. These providers only receive the information necessary to perform their function.

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4. Cookies

Our website may use cookies to remember your cart contents, understand how visitors use the site, and improve performance. You can disable cookies in your browser settings, though some site features may not work as well as a result.

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5. Data Retention

We retain order and customer information for as long as needed to fulfill orders, handle returns or disputes, and meet our legal and tax record-keeping obligations. You may request deletion of your personal information as described below, subject to any records we're legally required to keep.

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6. Your Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you

• Request correction or deletion of your personal information

• Object to or restrict certain uses of your information

• Withdraw consent to promotional communications at any time

To exercise any of these rights, contact us at contact@tndcollectibles.com.

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7. Children's Privacy

Our shop is not directed at children under 13, and we do not knowingly collect personal information from children.

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes take effect once posted here, and we'll update the "Last updated" date above. Material changes will be noted so you know what has changed.

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9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:
contact@tndcollectibles.com or through Etsy Messages.